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Terms

Pricing Policy

All of our prices are in Australian dollars (AUD). Product prices are regularly updated when price changes are received from our suppliers.

Changes to Privacy Policy

We may from time to time change these rules. We will notify users of the site of any changes by posting the revised policy reflecting them with a new effective date on this page. Your use of our site following any such change means that you agree to the rules as changed. These rules–specifically including the “Customer Information Policy”, “Use of Cookies”, “Use of IP Addresses”, and “Security” paragraphs below–apply to this website only and not to any other website. All images on the site are copyrighted to Frank Simple, or used under license from their respective copyright holders, and that unauthorised use is prohibited.

Customer Information Policy

franksimple.com.au recognises that it must maintain and use customer information responsibly. The information collected is used to help us respond to customer inquiries, send emails about sales and events, send catalogues and other marketing and promotional materials through the mail, contact contest winners and/or ship and bill orders. The information also helps us in determining what products appeal to our customers so we can better merchandise our site. franksimple.com.au collects personal information necessary to process an order, a catalog request, a contest entry, or a request to receive promotional emails from the consumer. This information includes name, address, city, state, zip code, phone number, email address, gender (optional), and date of birth (optional).

Privacy Policy

Frank Simple is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletters (unless you opt out of receiving promotional materials, we may send you information by email or postal mail to the address you provided) and to personalise your shopping experiences with us; that’s all.

Collected Information by Frank Simple

Personal identification information such as username, password, billing information, and contact information may also be collected in order to offer you Frank Simple store products and services. This information will be used to fulfil your orders, process your transactions, facilitate your use of our website, market our products and services, respond to your requests, assist you with future shopping, and improve franksimple.com.au. Choosing not to provide us with information will limit our ability to respond to your shopping needs. In addition, information such as your IP address and the site that referred you to ours will be gathered automatically. All data acquired via the website is stored indefinitely. Because of the nature of the Internet, data may pass through any country and any jurisdiction, including jurisdictions where privacy laws may be different and less protective than those of your home jurisdiction.

Information Sharing

Any personal information or User Submissions that you voluntarily disclose on the site becomes publicly available and is not considered personally identifiable information subject to this Privacy Notice. franksimple.com.au cannot guarantee the security, privacy, or confidentiality of your personal information or User Submissions. You post User Submissions at your own risk. Therefore, please be mindful of what you post, because it may become publicly available on the site or otherwise. Even after removal, copies of your User Submissions may still be viewable in areas displayed outside the site, in cached and archived pages, or if other Users have stored your User Submissions.

Secure Shopping

We guarantee that every transaction you make at franksimple.com.au will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at franksimple.com.au. If you have any questions regarding our security policy, please contact our customer support center at info@franksimple.com.au